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FAQ

  • Direct to Media PrintingDirect to Media Large Format Printing - Print your image directly to a material of your choice. Print directly to Perspex, aluminium, wood, glass, Dibond, Slate and more.
  • Professional Photographic PrintingProfessional photographic printing including C type prints, Giclee prints to black and white prints. Lambda prints, large format Lightjets and Duratrans.
  • Photographic Framing and MountingFull bespoke photographic framing options from classic wood frames, card, Fomaex, Perspex photo mounting to specially designed lightboxes.
  • Creative Retouch ServicesA talented team of London creative retouchers who combine expertise with creative advice for professional photographic services.
  • Photographic Film Processing & ScanningPhotographic film processing and scanning, offering a wide range of high quality photographic film lab services in London.
  • Student Photographic Printing & Processing Student services for photo printing, mounting and framing plus film lab services for end of year shows and exhibitions.

What Are The Main Differences Between Services?


 Quick  Reference
 Colour  management
 Colour  correction  Adding  borders  Resizing  and  cropping
 Test  strips
 Directed  printing   Master  file  archiving   Provenance  certificates
Premier service (in lab)
 

 

 

 

 

 

Standard service (in lab)  

 

 

 

 
Extra
 
Extra
   
Metroprint Deluxe (online)  

           
Metroprint (online)










 
Instagram & Kiosk (in lab and online)








   

The Premier Service (in lab)


The Premier print service is aimed at clients who need more input than a simple on-screen check or quick test. Used by a broad cross section of clients, this service begins with a meeting to establish the parameters of the brief. You are introduced to a production manager and printer,both of whom will stay with you for the duration of the job and indeed for the duration of your time working with Metro. This creates continuity and trust. The dialogue between yourself and the printer extends beyond the initial brief and emails and calls are passed back and forth over the duration of production. 

We advise on paper types and their suitability, if required we will test on several media to find the most appropriate paper for the content.Mac time is all included in working up the files; we provide at size or small tests depending on the final dimension of the work (generally anything up to 20x16" is provided at size). Once the tests are signed off we produce the master set for approval. We may make two revisions to any test procedure and after that we will charge at 50% off the list price for additional at size test prints. We provide Certificates of Authenticity as a matter of course and also special wrap instructions for a nominal handling fee.


The Standard Service (in lab)


The Standard print service is aimed at clients who want high quality prints with a minimum of operator work. We can resize, add borders,colour correct and adjust your print according to your instructions. We do sometimes produce tests but usually for internal purposes. Ordinarily this service includes a quick ‘Once over’ screen check where you can have a quick look on our systems to make sure everything is OK. For a simple job, this is usually sufficient but if you do need tests for your own reference, these will be charged at half price. Sit down time or Directed printing is not included in the Standard Service price and, as this is usually charged at £25 + vat per half hour, if you think you will need it, it’s probably best to choose the Premier Service where you have the benefit of other privileges, such as a dedicated printer and production manager.


Metroprint Deluxe (online)

For an additional 50% of the standard Metroprint fees, the Metroprint Deluxe service has a printer that will correct your colours to make sure they’re properly neutral and check that the blacks are black, the whites, white. This quick expert judgement could make all the difference to your final print and help to avoid any disappointment. 

After all, not everybody has time to download and softproof profiles and for those working on laptops, calibration will always be an issue. We’ve been doing this for more than 30 years so it’s a simple case of let us check it and make the improvements that will make that little bit of difference to the final result. You can send instructions for specific images with your order or just ask us to look over the whole file, all the other standard Metroprint options apply with the same quick turnaround, it’s that simple.  

Metroprint (online)

If you are happy to prepare your own files for printing, from colour-managing and calibrating your system to soft proofing your files, the Metroprint automated service is for you. Using our tutorials and guides you can get everything ready for the perfect print. If your set up is optimised and you use our soft proof profiles, you will find your print colours satisfyingly accurate. 

We will install the correct printer profile and individually colour manage the print outcome as exactly as possible.


Instagram and Kiosk (online and in lab)

Instagram and Kiosk is a high speed, fully automated mini-lab printing service. It’s perfect for bundles of snaps and you can choose 5x5in, 6x4in or 7x5in borderless prints on matt or gloss paper. Prints are not profiled but they are printed on the same high quality Fuji Crystal Archive paper as Metro’s other services. The quality is high but the price is pleasantly low!

Our Kiosk prints are produced on laser printers such as the Agfa D Lab: photographic printers that professionals have loved for decades. Prints are produced using Fuji Crystal Archive paper.



Explanation of terms



Colour Management


Every Metro Imaging print is produced in a colour-managed environment, including Metroprint and the Kiosk service.

Colour Correction


Adjusting colour balance to make it technically ‘correct’ to industry standards is included in most services, including Metroprint Deluxe. 

Adding Borders, Resizing and Cropping


These are available as a matter of course for every service from Standard upwards. We will also prepare the file for print, adding profiles. This is very useful if you have a large number of files that need layout.

Free Tests


Tests are only free for the Premier service. For Standard they are at for the printers reference only, if at all. For the Premier Services we may make two revisions to any test procedure and after that we will charge at 50% off the list price for additional test prints.

Directed Printing


Working one to one on screen with a skilled printer you can direct the adjustment of your image live. This service is either £25 + vat per half hour or free for Premier Services.

Master File Archiving


All Premier prints are archived on our server. This is backed up to tape for storage in a fire safe: it is a system we have designed after years of file storage to ensure the most secure protection of your files.

Limited Edition Printing


This service is by arrangement, for no fee, available to Standard and Premier customers only. Talk to your printer about using the facility to monitor and record your Edition Prints.

Provenance Certificates


All Limited Edition Prints can be supplied with Provenance Certificates authenticating the type of paper, date printed and number in the edition. This service is by arrangement, for no fee, available to Premier customers only.

We offer two levels of service at Metro Imaging: Standard and Premier. Metroprint also features two levels of service: Regular and Deluxe.
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